From a hotel manager penning personal notes to clients to a cabaret performer spying for the British and diamond pebble massages, Claire Adler speaks to families who own some of the world's most sumptuous spas
When Andrea Scherz was five or six, Liz Taylor and Richard Burton were regular visitors to his parents' hotel, the Gstaad Palace in the heart of the Swiss Alps. "I didn't enjoy meeting Liz Taylor," remembers Scherz, 38, now the hotel and spa's owner and general manager.